INFORMATION

© 2017 Carson Converse  

Terms and Conditions

Shipping

 

Orders will be shipped via USPS.  Expedited or alternate shipping options are available at the customers expense.  If you have specific shipping needs, please contact us and we will gladly try to accommodate your request.

 

In-stock items are typically shipped within 2 business days of receipt of payment.  Please note that shipping is occasionally delayed due to scheduling conflicts.  If you have a specific deadline, please inquire about our current shipping schedule before ordering.

For domestic orders, we offer free standard shipping on all orders.

International orders are currently not accepted through our online shop.  If you live outside the United States and would like to purchase one of our products, please contact us

Customs, Duties and Taxes

 

Sales tax will be applied to all orders within the state of Massachusetts.

 

For international orders, please note that your item may be held for additional customs, duty or VAT fees in your country of residence.    The customer is responsible for paying all duties, taxes and fees. 

 

Returns

 

We take pride in the quality of our work.  If you should have any issue with the quality or construction of a piece, please contact us to discuss a resolution.

 

In stock items may be returned within 15 days of receipt in original condition.  A refund will be issued minus shipping costs.  The customer is responsible for paying the return shipping.

 

There is a non-refundable 50% deposit required for all made-to-order or custom pieces.  If you have any questions about our work, or are uncomfortable with the design process at any point, please let us know so that you can be sure to be satisfied with the item(s) that you receive.

 

Unfortunately, we cannot refund shipping costs.  The cost of shipping (as charged by the carrier) plus a five-dollar handling and materials fee will be deducted from all returns.

Due to the nature of our designs, items are unlikely to be damaged during shipping unless there is obvious visible damage to the packaging upon arrival.  In the unlikely event something should be damaged during shipping, it is the customers responsibility to document the damage and notify us within 72 hours of receipt.  Failure to report damage within this timeline might result in denial of a claim. 

 

Customizing Quilts

We love commissions.  We can make small changes to a design or can work with you to create a completely custom one-of a kind quilt.  If you are interested in customizing a quilt please contact us for specifics.  In the meantime, please see below.

  • The lead-time for custom quilts is generally 6-8 weeks from receipt of payment and approval of the design.

 

  • Colors are subject to dye lot changes. 

 

  • Color swatches are available for $10 and are refundable with purchase of a quilt. 

 

  • Color substitutions and custom colors are available.  Additional fees may apply.

 

  • Custom sizing is available but may be limited by pattern repeat.

 

  • The finished quilt size may vary slightly from the listed size.  All made-to-order or custom quilt dimensions are estimates for completed washed quilts based on typical shrinkage.   

 

  • Quilts shown on the site have been designed for a specific proportion or scale.  When scaling designs up or down, the pattern will be adjusted to maintain the design intent.  The result may vary from the example shown on the site.  If you have questions or concerns about specific designs, please feel free to contact us

  • For all made-to-order or custom projects, a 50% non-refundable deposit is required at time of order.  The balance is due before shipping.

Wholesale

Please contact us for our wholesale policies.

Copyright

 

All content on this site is copyright of Carson Converse unless otherwise noted.  All rights are reserved.  Written permission is required prior to reproducing or publishing any content from this site.

 

If you wish to reproduce, publish or otherwise distribute content from this site, please contact us for further information.